OUR PATIENT PROMISE

At Promise Physical Therapy, we are committed to providing our patients with the highest level of care in a relaxed and professional environment. Our clinic is a reflection of that commitment. We have separate exam/treatment rooms, pool, shower and locker facilities, plus a huge rehab room with all of the equipment necessary to help you get back to being you.

Without the knowledge, kindness and patience of Eddie and the wonderful staff at Promise Physical Therapy, I could not have made it through this program. You gave me the motivation to do each exercise the correct way and to want to improve each time I came in. I can’t imagine going anywhere else and I feel blessed that your facility is available.

Brenda Skelton

FAQs (Frequently Asked Questions)

What is physical therapy?

Physical therapy is a physical medicine and rehabilitation specialty. By using mechanical force and movements, physical therapy remediates impairments and promotes mobility, function and quality of life through examination, diagnosis, prognosis and physical intervention.

Do you accept insurance?

Yes, we are an in-network provider for most insurance companies including BCBS, VIVA, AETNA, TRICARE, HEALTHSPRING,  HUMANA.  Please contact our office at 334-358-2201 to verify that we accept your insurance.

What should I wear to my physical therapy session?

You can wear comfortable, loose fitting clothing such as gym shorts, gym pants, tee shirt or fitness attire. Avoid jeans, belts, or other clothing that will limit access to the area being treated.

Please avoid wearing perfume, perfumed lotions or cologne due to sensitivities of others.

How many visits do I need?

The number of visits needed depends on your specific condition and circumstances.  Your therapist will determine the frequency of your visits on your first visit. We reassess you every session to make sure you are responding appropriately to the intervention and progressing towards your goals.  In order to get better it is highly advised that you attend every session to ensure that you receive the maximum benefits from your rehabilitation.

Do I need a doctor's referral?

Yes, current state law requires that we have an order from your treating/referring physician.

What should I bring to my first appointment?

You should bring your referral/order for physical therapy, a list of current medications, your insurance card(s) and your photo identification.

How long does an appointment last?

Length of sessions will depend on the type of therapy you are receiving.  Generally, sessions last 1-2 hours.

Should I take my pain medication prior to my appointment?

If you have just had surgery or are currently taking a prescribed pain medication, you may take it prior to your appointment.

Where are you located?

We are located on in Prattville at 640 McQueen Smith Road.  Our building is located between OBGYN Associates and Autauga Station. Visit our Contact Us page to access Google maps for detailed directions as needed.

What are your office hours?

We schedule appointments as listed below:

Monday, Wednesday and Friday: 7:00 am -10:30 am  &  1:00 pm-4:30 pm

Tuesday and Thursday:  8:00 am-10:30 am  &  1:00 pm-4:30 pm

We are closed on Saturday and Sunday.

CLICK HERE to download and print our New Patient Form. Please bring the completed form with you on your first visit.  Thank you.